Shipping & Return Policy
Shipping Method/Processing
We ship using the United States Postal Service. We offer all services from the USPS, Ground Advantage, Priority Mail, and Express Mail service in addition to local pick up in the Cypress, TX area.
Shipping Time Estimates
We ship Monday – Friday, 1-3 business days after the order date (but typically the next business day excluding federal holidays). You will receive an email shipping confirmation with a tracking number when your order ships. Please enter your shipping address info carefully, autofill is sometimes incorrect. We are not responsible for delivery errors for incorrect addresses associated with your order.
Please verify shipping time estimates on the checkout page prior to order completion. If you need your Uncomplicated Lush order sooner, please contact us prior to placing your order.
For all third-party deliveries, we properly pack each item for rough handling. While we cannot control your order once it leaves our hands, we take proper care to ensure safe delivery. Please understand that some orders get delayed, lost, and on rare occasions are destroyed in shipping. That is an unfortunate reality. We will do all we can to get your order to you however we are very limited in that ability once your order is out of our control. Your delivery will be based on the level of service selected at checkout. If your order does not arrive after 10 business days from the shipping date, only then can we start the process to file a claim to replace your item.
Where We Deliver
Uncomplicated Lush ships to any domestic address serviced by the USPS, including but not limited to PO Box/FPO/APO addresses. Available services and shipping costs vary by address as available from the USPS. All local pickup/delivery orders are arranged on a person-to-person basis as needed. Please contact us prior to completing your order to confirm if your address qualifies for local pickup/delivery.
Return Policy
We realize people have different taste buds and palettes, which is why we offer a variety of jars. All infusion jar sales are final; being that each infusion kit is a food-based product we are unable to accept returns. We make every effort to inform you of each flavor profile, and the included ingredients that we hope you will love and enjoy!
Exchanges
In the unfortunate event that your order is damaged or unusable upon receipt please contact us immediately, we will make every effort to get you a replacement item as quickly as possible.